Refund Policy

Last updated: 2 August 2026

This Refund Policy explains how cancellations and refund requests are handled for TravelVPN subscriptions purchased directly from TravelVPN or through a third-party app store.

1. Cancelling during the free trial

When a subscription includes a 3-day free trial, no subscription fee is charged at the start of the trial. To avoid being charged, cancel through the Customer Portal before the trial expires.

If the first payment has already been collected, cancellation will normally stop future renewals but will not automatically refund the payment already processed.

2. Purchases made directly from TravelVPN

Subscriptions purchased through the TravelVPN website are billed through Stripe. You may cancel at any time through the Customer Portal.

Refund requests are reviewed individually, taking into account applicable consumer law, the date of purchase, service availability, technical problems and the extent to which the service has been used.

3. Statutory consumer rights

Nothing in this policy limits any mandatory consumer rights that apply to you. Consumers in the European Economic Area may have a statutory right to withdraw from certain online service contracts within 14 days, subject to applicable conditions and exceptions.

Where you expressly request that service begins during a statutory withdrawal period, applicable law may allow a proportionate charge for service already supplied.

4. Monthly and yearly subscriptions

Both monthly and yearly refund requests are assessed under the same principles. A yearly subscription is not automatically refundable solely because it covers a longer billing period.

We may approve a full or partial refund where required by law or where circumstances reasonably justify it, including confirmed prolonged service unavailability or a material failure that we could not resolve.

5. Cases where a refund may be refused

A refund may be refused where permitted by law, including when:

• The subscription was used normally and the request is based only on a change of mind after substantial use.
• The customer violated the TravelVPN Terms of Service.
• The service was used for unlawful or prohibited activity.
• The problem is caused solely by a third-party website, app, network or device outside TravelVPN's control.
• The customer did not provide enough information for us to identify or investigate the purchase.
• The same payment has already been refunded or successfully disputed.

6. Technical problems

Contact support before requesting a refund for a technical issue. We may ask for your account email, device model, app version, selected location and a description of the error.

We will first attempt reasonable troubleshooting. This does not remove any statutory rights you may have.

7. Google Play and other app stores

Purchases processed through Google Play or another app store are also subject to that store's billing, cancellation and refund procedures. Refund requests for those purchases may need to be submitted directly through the relevant store.

TravelVPN cannot directly issue a refund for a transaction when the payment is controlled exclusively by a third-party app store.

8. How to request a refund

Send your request through our contact form or email support@travelvpn.eu.

Please include:

• Your full name.
• The email address used for the TravelVPN account.
• The payment date and amount.
• The payment channel, such as TravelVPN website or Google Play.
• The reason for the request.

9. Refund processing

Approved website-payment refunds are returned through the original payment method. After TravelVPN submits a refund, the time required for it to appear depends on Stripe, your bank and your card provider. This commonly takes several business days and can take longer in some cases.

10. Subscription cancellation

You can stop future website subscription renewals through the secure Customer Portal. Cancelling does not by itself create a refund for a previous charge.