Refund Policy

Last updated: June 2026

This Refund Policy explains how refunds are handled for TravelVPN purchases and subscriptions.

1. Monthly Plans

Monthly VPN plans are generally non-refundable once the VPN access has been activated and setup details have been delivered.

2. Yearly Plans

Yearly plans may be eligible for a refund within 14 days of purchase if the service has not been significantly used and if the request is reasonable.

3. Non-Refundable Cases

Refunds may not be provided if:

• The VPN account has already been activated and used extensively
• The customer violated our Terms of Service
• The customer used the service for prohibited activity
• The issue is caused by a third-party website blocking VPN connections
• The customer changed their mind after using the service

4. Technical Issues

If you experience technical problems, please contact us first. We will try to help you install, configure or troubleshoot the VPN connection.

5. How to Request a Refund

To request a refund, contact us at support@freedominternet.eu with your name, email address and payment date.

6. Processing Time

Approved refunds are processed through Stripe. The time for funds to appear in your account depends on your bank or card provider.